Our Paw-sitive Promise: Refund Policy for Pet Food

At Petmilano, we want you and your furry, scaly, or feathered friends to be completely happy with your purchases. If, for any reason, you’re not entirely satisfied with your pet food order, we’re here to help!

Eligibility for Refunds or Exchanges:

We gladly offer refunds or exchanges under the following circumstances:

• Damaged or Defective Items: If your order arrives damaged, or if the food has a manufacturing defect, please contact us within 03 days of receiving your order. Please provide clear photos of the damage or defect, and we’ll arrange for a replacement or a full refund, including any shipping costs.
• Incorrect Items: If we accidentally sent you the wrong food, please notify us within 03 days of receiving your order. We’ll arrange for the correct item to be shipped to you and provide instructions for returning the incorrect item at our expense.
• Product Recall: In the unlikely event of a product recall, we will contact you directly with instructions on how to return the affected product for a full refund.
• Pet Doesn’t Like It: We understand that pets can be picky! If your pet doesn’t like the food, you may be eligible for a refund or exchange under the following conditions:

1.  You must contact us within 03 days of receiving the order.
2. The product must have at least 75% of the original contents remaining.
3. The food must be returned in its original packaging.
4. You must provide proof of purchase.
5. You are responsible for return shipping costs.
   Non-Refundable Items:
   Please note that the following items are generally non-refundable:

• • Food that has been opened and more than 25% has been consumed (unless due to damage, defect, or an incorrect item).
  •  Sale or clearance items (unless damaged, defective, or incorrect).

How to Request a Refund or Exchange:

To initiate a refund or exchange, please follow these steps:

• Contact Us: Email us at info@petmilano.com or call us at +923172221155 within the applicable timeframe mentioned above. Please provide your order number and details about the issue.
• Provide Information: Be prepared to provide photos (if the item is damaged or incorrect) and explain the reason for your request.
• Follow Instructions: Our customer service team will guide you through the return or exchange process, including providing a return shipping label if applicable.

Refund Processing:

Once we receive the returned item and verify its condition, we will process your refund within 02 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and for the funds to appear in your account.

Once we receive the returned item and verify its condition, we will process your refund within 02 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and for the funds to appear in your account.

Our Commitment:

We are committed to providing high-quality pet food and excellent customer service. We will do our best to ensure your satisfaction and handle any issues promptly and fairly.

If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us.

Thank you for choosing Petmilano!